Contact Us
This page explains how to get in touch with the editorial team at Best Sweeps Casinos, what we can realistically help with, and where to go instead when your question is about your own account at a sweepstakes casino. We cover new sweepstakes casinos and social casinos for US readers, so most messages we get fall into a handful of predictable categories — and some of them are better handled by the operator than by us.
Write to us through the contact form or email address published on natamazan.com. We read everything. We answer questions about our reviews, our rankings and factual corrections first, because that is the part of the process we control.
What our team can help with
- Corrections. If a welcome offer, redemption minimum, excluded state or age requirement on our site no longer matches the operator's official rules, tell us. Include the platform name and, if you have it, a link or screenshot of the current terms.
- How our ratings work. Questions about why a new sweeps casino sits where it does, or why a rating changed after a review refresh.
- Coverage requests. Suggest a newly launched platform you'd like us to research.
- Explaining the model. General questions about Gold Coins versus Sweepstakes Coins, no-purchase-necessary entry, or what a playthrough requirement on promotional coins actually means.
- Partnership and media enquiries. Including press contacts and advertising questions, which are routed away from the editorial desk.
What we cannot do for you
We are an independent comparison site, not an operator, agent or regulator. That shapes the boundary clearly:
- We cannot access, unlock, verify or close your account at any platform.
- We cannot approve, speed up or investigate a coin redemption or prize payment.
- We cannot reverse a coin package purchase or issue a refund.
- We cannot confirm that a particular site is lawful for you to use where you live. Availability varies by state, some states restrict or prohibit sweepstakes casinos, laws change, and operators also choose which states to serve. Check the platform's official rules and, if the stakes matter to you, take proper advice.
- We cannot give tax advice. Prize redemptions may create federal and state tax obligations — keep your own records and consult official guidance.
Take account problems to the operator first
Almost every account issue is resolved faster by the platform's own support team, because they hold your records. A workable sequence:
- Open the platform's help center or live chat and log a ticket. Note the reference number.
- Quote the specific clause in the sweepstakes terms and conditions or official rules that applies — redemption minimum, coin expiration, promotional restriction, eligible states.
- Complete identity verification if you haven't. Most reputable sweepstakes operators require government-issued photo ID, sometimes proof of address, and account details that match your documents, before any prize redemption is processed.
- Escalate through the operator's published complaints procedure if the first reply doesn't resolve it.
- If the operator has gone silent or the outcome looks unfair, write to us with the timeline. We may not be able to intervene, but patterns across readers do influence how we review a site.
Details that get you a useful reply
Short messages with the right details beat long ones without. Include the platform name, the date, the exact wording you're querying, whether you were using Gold Coins or Sweepstakes Coins, your state (for eligibility questions only — we don't need your address), and what you've already tried. Never send us passwords, ID documents, card numbers or bank details. We have no use for them and no reason to hold them.
The platforms readers ask about most
Before you write in, it's worth saying where our commercial relationships sit: Best Sweeps Casinos may earn a commission when a reader signs up through a link on this site. That revenue does not buy a position in our rankings and does not stop us publishing the limitations of any platform, including the top-rated one. The three below generate the bulk of our inbox, mostly on the same handful of points.
Spinblitz
Our top-rated new sweepstakes casino, and the one readers ask about most — largely because of the headline offer. The advertised welcome bundle is 100 Million Gold Coins with the BLITZ JACKPOT. The number is eye-catching, but Gold Coins are the play-for-fun currency: they cannot be redeemed for prizes. The part readers should check before signing up is the Sweepstakes Coins side of the promotion, any playthrough attached to promotional coins, and the excluded state list. Limitation: a very large Gold Coin figure tells you nothing about redemption value, and we've seen it cause more confusion in reader emails than any other offer on the site.
Lone Star
Rated just behind Spinblitz, with a welcome offer up to 500k GC and 105 Free SC. That split is more transparent than a single giant coin number, because the SC portion is the part that can eventually be entered into sweepstakes play and, subject to the official rules, redeemed. Read the redemption minimum and processing timeline in the terms before you assume free SC converts quickly. Limitation: as with all sweepstakes promotions, free SC typically carries a promotional playthrough requirement and can expire, so the headline figure is not a balance you can act on immediately.
Casino.Click
A lighter entry point — 150 extra coins and 10 free spins — which suits readers who want to look at the game library before committing to anything. Free spins are usually tied to specific titles and to a specific coin type, so check which currency they play in. Limitation: a smaller sign-up bundle gives you less runway to explore a library, and the free spins restriction means the value depends heavily on whether you enjoy the assigned games.
Welcome offers at a glance
| Platform | Editorial rating | Advertised welcome offer |
|---|---|---|
| Spinblitz | 10.0 | 100 Million Gold Coins with the BLITZ JACKPOT |
| Lone Star | 9.9 | Up to 500k GC & 105 Free SC |
| Casino.Click | 9.7 | 150 extra coins & 10 free spins |
| SplashCoins | 9.6 | 200% welcome offer |
| Free Spins | 9.5 | 950,000 GC + SC 75 + 20 free spins on Gorilla Slot |
| Lucky.me | 9.5 | 40,000 GC & 40 free SC welcome bundle |
| Crown Coins | 9.3 | 150% welcome bonus |
| Crash Duel | 9.1 | 200,000 GC + 100 free SC |
| Spree | 8.9 | 25,000 GC welcome offer |
| Mr Goodwin | 8.8 | 125,000 free coins on sign-up |
Ratings are our own editorial scores, not customer review averages. Offers are as advertised by the operator and change without notice — the official rules on the platform are the authority.
Money questions we answer by email most often
You do not have to buy anything to take part. Legitimate sweepstakes promotions include a free method of entry — typically daily free coin drops, login rewards, social giveaways and a postal (mail-in) request route set out in the official rules. Coin package purchases buy Gold Coins for entertainment play, with Sweepstakes Coins usually included as a promotional extra.
On the way in, US platforms commonly support debit cards, ACH or online bank transfer, and in some cases online payment services; availability differs by operator and can differ by state. On the way out, prize redemption is a separate process from purchasing: expect a minimum SC threshold, completed identity verification, and a processing window rather than an instant payout. Fees, limits and timings are set in each operator's terms — we will point you to where to find them, but we cannot promise a speed on the operator's behalf.
What's actually in these libraries
If your message is "what can I play there", the categories are broadly consistent across new sweeps casinos: slot games, including progressive jackpot titles; table-style games such as blackjack, roulette and video poker; live dealer rooms on some platforms but not all; crash and instant-win formats, which Crash Duel is built around; and bingo or keno-style side games. Both Gold Coins and Sweepstakes Coins play the same titles at most sites, but only SC play can lead to prize redemption. RTP and volatility figures are published by the game providers — treat them as long-run design characteristics, not as an indication of what any session will do.
The adjacent products these brands run
Several operators in this space also run free-to-play social casino apps with no redemption element at all, plus loyalty programs, seasonal promotions and leaderboard tournaments that sit alongside the core sweepstakes product. Some groups operate separate real-money brands in states where that is permitted — those are a different legal product with different licensing and different consumer protections, and nothing on this site should be read as covering them. If you're contacting us about one of those, tell us which brand and which state, because the answer changes.
Eligibility, age and where we can't advise
Sweepstakes casinos are promotional sweepstakes, not traditional real-money gambling, and they are governed largely at state level in the US. Many operators set a minimum age of 18; some require 21, either everywhere or in particular states. Platforms use geolocation to enforce their eligible-state lists, and those lists change. Several states have restricted or acted against sweepstakes operators, and operators themselves withdraw from states when they judge the risk too high.
So when a reader asks us "is this legal for me", the honest answer is that we won't tell you a site is definitely lawful in your situation. Check the operator's official rules and terms, confirm your state appears on their eligible list, and verify the age requirement before you register. Our site terms set out the limits of what we publish.
If the message is about gambling harm
If you're writing because play has stopped feeling like entertainment, please don't wait on us. Most platforms offer deposit or purchase limits, cooling-off periods and self-exclusion in account settings. Device-level blocking software is available separately. The National Council on Problem Gambling and Gamblers Anonymous both run free, confidential support for people in the US. Our responsible gaming guidance collects the practical steps in one place. We'll still reply to your message — but support from a trained service will be more use than we can be.
How we build what we publish
Our reviews are researched, not played. We read official rules, sweepstakes terms and conditions, eligible-state lists, redemption thresholds and published payment methods, then rate platforms on clarity of the dual-currency model, the fairness and legibility of promotional conditions, library breadth, mobile usability, support responsiveness and how plainly the no-purchase route is disclosed. Pages carry a fact-check date, and we recheck when an operator changes its terms. Commission never moves a ranking. You can read more about the editorial team and our approach on our about page.
Before you hit send
Check the operator's official rules first if your question is about a specific offer, threshold or state — that document is the binding version and it may already answer you. If it doesn't, or if it contradicts something we've published, send it over. Corrections from readers are the fastest way this site gets more accurate, and we'd rather hear about a mistake than leave it up.